Frequently asked questions to help you buy a voucher, a gift box or an item - Hôtel Belles Rives - Hôtel Juana
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, allowing you to give it without delay. You can also choose to have a gift pouch version sent to your home. Enjoy this exceptional experience at our establishment Hôtel Belles Rives - Hôtel Juana.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences, ranging from massages to gourmet meals, and can be customized to your liking at our establishment Hôtel Belles Rives - Hôtel Juana.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Hôtel Belles Rives - Hôtel Juana.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order at Hôtel Belles Rives - Hôtel Juana.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, and the lucky recipient will be able to book their dates at our establishment, Hôtel Belles Rives - Hôtel Juana.
How do I create a group fund and invite people?
To create a money pool and offer a gift box from Hôtel Belles Rives - Hôtel Juana, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link, and customize your gift box as you wish.
How can I choose the amount for a gift card?
The amounts of the gift certificates are predefined according to the available gift boxes. You can choose from the proposed options, such as the gift box for a signature massage at 150 € or a meal at the starred restaurant La Passagère at 195 €, to offer a unique experience at Hôtel Belles Rives - Hôtel Juana.
How can I log in to my account?
To access your account on our official store, go to the login page and enter your credentials. If you have forgotten your password, use the reset option provided. You will then be able to manage your gift boxes for Hôtel Belles Rives - Hôtel Juana.
How can I empty my cart?
To empty your cart, click on the cart icon located at the top right of the page, then on the 'Empty Cart' button to start shopping again at Hôtel Belles Rives - Hôtel Juana.
Can I purchase multiple gift vouchers at the same time?
Absolutely, you can add multiple gift boxes to your cart and purchase them in a single order. All your gift boxes will be included in your order and you can customize them as you wish, at our establishment Hôtel Belles Rives - Hôtel Juana.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item. You can also empty your entire cart using the dedicated option on our Hôtel Belles Rives - Hôtel Juana website.
How do I purchase or give a gift box?
To offer a gift box from Hôtel Belles Rives - Hôtel Juana, select your box from our wellness, gastronomic, or relaxation experiences, add it to your cart, and personalize it with a message. You can choose immediate digital delivery or a gift pouch version sent to your home.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift boxes allow the recipient to choose the experience they like among our services. They can opt for a massage, a meal at the starred restaurant La Passagère, or a moment of relaxation at the Piano Bar Fitzgerald, in our establishment Hôtel Belles Rives - Hôtel Juana.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can take advantage of immediate digital delivery or choose a gift box version delivered to your home, at our establishment Hôtel Belles Rives - Hôtel Juana.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours at our establishment Hôtel Belles Rives - Hôtel Juana.
Is the gift box customer service reachable by phone?
The customer service for gift boxes is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box at Hôtel Belles Rives - Hôtel Juana.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment, Hôtel Belles Rives - Hôtel Juana.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment Hôtel Belles Rives - Hôtel Juana.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for any assistance needed at Hôtel Belles Rives - Hôtel Juana.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to guide you through the use of your gift box. You will find information on booking your dates, the validity of the box, and the available experiences, such as massages at Hôtel Belles Rives - Hôtel Juana.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. Some boxes include massages like the Canopée - Massage Signature Belles Rives, while others do not mention this access. Check the details of your box to find out more, at our establishment Hôtel Belles Rives - Hôtel Juana.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other guests of Hôtel Belles Rives - Hôtel Juana, subject to availability and reservation conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the details you need to fully enjoy your experience at Hôtel Belles Rives - Hôtel Juana.
Is parking included in my gift box?
Parking is not included in the Hôtel Belles Rives - Hôtel Juana gift boxes. To fully enjoy your experience, you can park near the establishment.
Is breakfast included in my gift box?
Breakfast is not systematically included in the Hôtel Belles Rives - Hôtel Juana gift boxes. However, you can offer an exceptional buffet breakfast at the PASEO restaurant with one of our dedicated gift boxes.
Is special attention given to the recipient of a gift box?
At Hôtel Belles Rives - Hôtel Juana, gift box beneficiaries enjoy special attention with carefully selected services to offer a unique experience, such as a signature massage or a meal in our starred restaurant La Passagère.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. Hôtel Belles Rives and Hôtel Juana offer a variety of experiences, some of which include a welcome drink. Check the details of your gift box to learn more.
Should we bring towels to the Spa?
Towels are provided by the establishment during your stay at Hôtel Belles Rives - Hôtel Juana.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes offer a variety of experiences, ranging from wellness massages to gourmet meals, to cater to all tastes. Each box can be personalized to reflect the unique spirit of your company, at our establishment Hôtel Belles Rives - Hôtel Juana.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or in paper format. The boxes are customizable and delivered immediately, with the option to choose between a digital version or a gift pouch at home, in our establishment Hôtel Belles Rives - Hôtel Juana.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a custom quote based on the ordered volume at Hôtel Belles Rives - Hôtel Juana.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options, for unique experiences within our Hôtel Belles Rives - Hôtel Juana establishments.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address linked to your gift box, you can provide us with your order number as well as the new details. We will update the email address associated with your gift box according to the conditions of our establishment Hôtel Belles Rives - Hôtel Juana.
How can I leave a review for my gift box?
You can leave a review about your experience by logging into your customer account. The terms may vary depending on the establishment, please check the conditions for more details at our Hôtel Belles Rives - Hôtel Juana.
How can I contact the store?
For any questions regarding our gift boxes, you will find the necessary information directly on our website. Recipients can book their dates at our establishment Hôtel Belles Rives - Hôtel Juana.
Is there a dress code for the gift box?
The dress code to enjoy your gift box depends on the chosen experience. For the starred restaurant La Passagère, elegant attire is recommended, while a casual but neat outfit is suitable for the Piano Bar Fitzgerald or the restaurant PASEO, in our establishment Hôtel Belles Rives - Hôtel Juana.
From what age can I get a treatment?
The minimum age to receive a treatment at Hôtel Belles Rives - Hôtel Juana is generally 16 years old, but it may vary depending on the type of treatment chosen. We invite you to check the specific conditions of each service for more details.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at our establishment, Hôtel Belles Rives - Hôtel Juana. Recipients can choose their dates and book directly with the establishment.
How can one access the hotel from the airport?
To get to the hotel from the airport, you can choose to take a taxi or a private transfer service. Hôtel Belles Rives - Hôtel Juana is located in Juan-les-Pins, on the French Riviera, an area well served by public transportation.
Is the establishment accessible to people with reduced mobility?
The accessibility of the Hôtel Belles Rives - Hôtel Juana for people with reduced mobility is ensured by adapted facilities, allowing you to fully enjoy your stay.
Are pets allowed in the establishment?
Pets are allowed at our establishment Hôtel Belles Rives - Hôtel Juana, under certain conditions. To fully enjoy your stay, we invite you to check the details directly with us.
Where can I find the menus?
The menus for the restaurants at Hôtel Belles Rives - Hôtel Juana, such as La Passagère or PASEO, are available directly on the establishment's website or on the detailed page of each corresponding gift box.
What are the hours of operation?
The hours vary depending on the services at Hôtel Belles Rives - Hôtel Juana. For example, the Michelin-starred restaurant La Passagère offers a unique setting for an unforgettable 5-course meal.
Is there parking available near the establishment?
The availability of parking near Hôtel Belles Rives - Hôtel Juana can be confirmed by checking the establishment's conditions.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Hôtel Belles Rives - Hôtel Juana can be delivered by email or by mail according to your choice. You can opt for a gift pouch version delivered to your home or for an immediate digital dispatch by email. The deadlines and conditions depend on the chosen establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes for home delivery. You can also choose immediate delivery in digital format, according to your preferences, at our establishment Hôtel Belles Rives - Hôtel Juana.
In addition to gift boxes, is it possible to order or have items delivered?
Our boutique offers only gift boxes for unique experiences within our Hôtel Belles Rives - Hôtel Juana establishments.
Is the gift box available in physical format?
Our gift boxes are available in physical format for home delivery, or in digital version for immediate sending. You can choose and customize your box according to your wishes at Hôtel Belles Rives - Hôtel Juana.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant gift pouch, ready to give. You can even choose to receive them immediately in digital format for instant delivery. At Hôtel Belles Rives - Hôtel Juana, we ensure that every detail is taken care of for a pleasant shopping and receiving experience.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for the experiences provided by Hôtel Belles Rives - Hôtel Juana. The e-gift box is sent by email, allowing for immediate use.
Can the gift box be sent directly to the recipient?
You have the option to send the gift box directly to the recipient when placing your order. Shipping costs will apply according to the conditions of Hôtel Belles Rives - Hôtel Juana.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate delivery in digital version or a gift pouch delivered to your home. At Hôtel Belles Rives - Hôtel Juana, you benefit from the best rate with secure payment directly to the establishment.
What are the delivery times for gift boxes by mail?
The gift boxes from Hôtel Belles Rives - Hôtel Juana are shipped within 24 to 48 hours after the order. Home delivery takes 2 to 5 business days depending on the destination. A digital version is also available for immediate use.
Is it possible to schedule a delivery date?
You can choose the delivery date for your gift box when placing your order. The delivery times are indicated at the time of purchase, at our establishment Hôtel Belles Rives - Hôtel Juana.
Is express delivery available?
The express delivery of your gift box depends on the options available during your order at our establishment Hôtel Belles Rives - Hôtel Juana.
How can I track my order?
You can track your order by logging into your account on our website. The recipient of your gift box can book their dates at our establishment Hôtel Belles Rives - Hôtel Juana.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. At Hôtel Belles Rives - Hôtel Juana, the delivery of your gift box is immediate in digital format or as a gift pouch to your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time of your gift voucher by mail is approximately 3 to 5 business days from the date of purchase, depending on your location. You will receive your gift box in an elegant pouch directly at your home, ready to be offered, at our establishment Hôtel Belles Rives - Hôtel Juana.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment Hôtel Belles Rives - Hôtel Juana.
Can my gift box be extended if not used?
The extension of your gift box depends on the specific conditions of the Hôtel Belles Rives - Hôtel Juana establishment. We invite you to check the terms directly on our website or in the general terms and conditions of sale.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on the availability and the conditions of the establishment Hôtel Belles Rives - Hôtel Juana.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Hôtel Belles Rives - Hôtel Juana.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Hôtel Belles Rives - Hôtel Juana.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the specific conditions of each service. These conditions are specified at the time of booking, so that you can fully enjoy your experience at our establishment Hôtel Belles Rives - Hôtel Juana.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on availability and the reservation conditions of the Hôtel Belles Rives - Hôtel Juana establishment.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift checks. You can use them to book an experience at our establishment Hôtel Belles Rives - Hôtel Juana, such as a massage at La Canopée or a meal at the starred restaurant La Passagère.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special occasions like Valentine's Day, Christmas, or weddings, Hôtel Belles Rives - Hôtel Juana offers gift boxes tailored to each event. Browse our online selection to find the offer that suits the celebration you have in mind.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes to celebrate special occasions like birthdays, weddings, or gatherings with friends, with unique experiences at our establishment Hôtel Belles Rives - Hôtel Juana.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, with secure payment directly to the establishment. You thus benefit from the best rate and an authentic experience at Hôtel Belles Rives - Hôtel Juana.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the Hôtel Belles Rives - Hôtel Juana gift boxes are identical to those you can book directly on site, such as a meal at the starred restaurant La Passagère or a massage at La Canopée. You thus benefit from the same exceptional experiences, typical of our establishment Hôtel Belles Rives - Hôtel Juana.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanging one service for another is possible depending on the availability and reservation conditions of the Hôtel Belles Rives - Hôtel Juana establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box from the establishment Hôtel Belles Rives - Hôtel Juana.
Is online payment secure?
The online payment for your gift box is entirely secure, ensuring the protection of your banking data. You thus benefit from a purchase with complete peace of mind, directly from our establishment Hôtel Belles Rives - Hôtel Juana.
Is payment via group or shared payment possible?
Payment via group or shared funds is not offered for the gift boxes of Hôtel Belles Rives - Hôtel Juana. You can pay for your purchase by credit card, bank transfer, or PayPal according to the options available during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique experience within our establishments, but they are not exclusive to a single location. Each box allows you to enjoy an overnight stay, a meal, or a wellness activity at our selection of hotels and restaurants, including Hôtel Belles Rives - Hôtel Juana.
Is it possible to pay in installments?
The pay-in-installments option is not available for the gift boxes of our establishment Hôtel Belles Rives - Hôtel Juana.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering, according to the general terms and conditions of our establishment Hôtel Belles Rives - Hôtel Juana.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their gift box purchases by bank transfer or administrative mandate. This payment option is available to facilitate group or professional orders at our establishment, Hôtel Belles Rives - Hôtel Juana.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the security of your transactions at Hôtel Belles Rives - Hôtel Juana.
When purchasing a gift box, do I keep the history of my orders?
You can access your order history in your customer account. All information related to your purchases is stored there for easy consultation. Use this feature to track your gift boxes offered at our establishment Hôtel Belles Rives - Hôtel Juana.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. At Hôtel Belles Rives - Hôtel Juana, we guarantee a secure and direct payment to the establishment.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to you by email. You can also find it in your customer account on the Hôtel Belles Rives - Hôtel Juana website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and direct, with the guarantee of getting the best rate at Hôtel Belles Rives - Hôtel Juana.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment Hôtel Belles Rives - Hôtel Juana.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and direct to our establishment, Hôtel Belles Rives - Hôtel Juana.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment Hôtel Belles Rives - Hôtel Juana.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with the shipment. Take advantage of this gesture to customize your gift at Hôtel Belles Rives - Hôtel Juana.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary depending on the offers. You can choose from wellness experiences, gourmet meals, or relaxing moments, such as a massage at the Canopée or a dinner at the starred restaurant La Passagère of our establishment Hôtel Belles Rives - Hôtel Juana.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options that you can choose during your online order. Your gift box will be carefully shipped by Hôtel Belles Rives - Hôtel Juana.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. Customization options are available during your order in our official Hôtel Belles Rives - Hôtel Juana store.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Hôtel Belles Rives - Hôtel Juana.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability, at our establishment Hôtel Belles Rives - Hôtel Juana.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at Hôtel Belles Rives - Hôtel Juana.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the Hôtel Belles Rives - Hôtel Juana establishment. The boxes offer great flexibility, allowing the lucky recipient to choose among various wellness, gastronomic, or relaxation experiences.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box for Hôtel Belles Rives - Hôtel Juana, as it is a service. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box sent by email or mail is possible according to the conditions specified at the time of purchase, in our establishment Hôtel Belles Rives - Hôtel Juana.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo of the damaged box will allow us to process your request quickly according to the conditions of the establishment Hôtel Belles Rives - Hôtel Juana.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased for Hôtel Belles Rives - Hôtel Juana depends on the specific terms and conditions of each gift box, available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We recommend checking the establishment's conditions to find out about possible extension options, at our establishment Hôtel Belles Rives - Hôtel Juana.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the establishment Hôtel Belles Rives - Hôtel Juana.
How can I redeem the cashback?
To use your gift box, you can book directly with the establishment according to availability. The box allows you to enjoy a unique experience of your choice among our services, such as a massage at Hôtel Belles Rives - Hôtel Juana.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at Hôtel Belles Rives - Hôtel Juana are specified at the time of purchase and depend on the specific conditions of each box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Hôtel Belles Rives - Hôtel Juana are neither exchangeable nor refundable. Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes. Please check the available dates during your booking, according to the conditions of our establishment Hôtel Belles Rives - Hôtel Juana.
Is booking with a gift box subject to availability?
The reservation with a gift box at Hôtel Belles Rives - Hôtel Juana is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at Hôtel Belles Rives - Hôtel Juana.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, the gift box number is required. This number allows us to validate your reservation at Hôtel Belles Rives - Hôtel Juana.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the chosen services. For a Sunday brunch or a massage, check the available slots at our establishment Hôtel Belles Rives - Hôtel Juana.
Can I use my gift box on holidays?
The use of your gift box at Hôtel Belles Rives - Hôtel Juana is possible depending on the establishment's availability. It is recommended to book in advance for holidays, as spaces may be limited.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to book your dates directly with Hôtel Belles Rives - Hôtel Juana.
Can I book online with my gift voucher?
To book with your gift box at Hôtel Belles Rives - Hôtel Juana, you can choose your dates directly with the establishment. The beneficiary can book their dates with the establishment and enjoy their experience.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the establishment's availability. This way, you can fully enjoy your experience at Hôtel Belles Rives - Hôtel Juana.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at Hôtel Belles Rives - Hôtel Juana. The establishment offers various experiences, including massages, gourmet meals, and relaxation moments at the Piano Bar Fitzgerald.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the establishment's conditions. This option is available to help you fully enjoy your experience at Hôtel Belles Rives - Hôtel Juana.
Does my gift box cover the entire service?
Your gift box covers the chosen service, but any additional charges or options are not included. You can book your dates at our establishment Hôtel Belles Rives - Hôtel Juana to fully enjoy your experience.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for unique experiences such as a meal at the starred restaurant La Passagère or a signature massage at Hôtel Belles Rives - Hôtel Juana.
Can my gift box be used all at once?
Your gift box can be used in one go. You can book your dates directly with the establishment Hôtel Belles Rives - Hôtel Juana to fully enjoy your experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at Hôtel Belles Rives and Hôtel Juana. You can thus enjoy a unique experience in one of these emblematic places of the French Riviera.
Is my gift box valid in only one establishment?
Your gift box is valid for a wellness, gastronomic, or relaxation experience at our establishment, Hôtel Belles Rives - Hôtel Juana.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your stay is possible depending on availability and the specific conditions of your gift box. Upgrade options may vary, particularly to fully enjoy the Art Deco experience and the azure glamour of our establishment Hôtel Belles Rives - Hôtel Juana.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. You can book your dates at our establishment Hôtel Belles Rives - Hôtel Juana to enjoy your experience.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your gift box according to the establishment's conditions. The terms are specified on your gift box, for an unforgettable stay at our establishment Hôtel Belles Rives - Hôtel Juana.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Hôtel Belles Rives - Hôtel Juana, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets at Hôtel Belles Rives - Hôtel Juana depends on the specific conditions of the establishment. We invite you to check these conditions directly when booking your stay or experience.
How do I proceed with reserving my gift voucher?
To use your gift voucher, book directly with the establishment by choosing your dates and following the instructions on our website. The lucky recipient can thus fully enjoy their wellness or gastronomic experience at their convenience, at our establishment Hôtel Belles Rives - Hôtel Juana.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest and enjoy the unique experience offered by our establishment, Hôtel Belles Rives - Hôtel Juana.
Is my gift card divisible? Can I use it multiple times?
The use of your gift voucher in several installments is possible, depending on the availability and reservation conditions of our establishment Hôtel Belles Rives - Hôtel Juana.
What are the check-in and check-out times?
The check-in and check-out times at Hôtel Belles Rives - Hôtel Juana are set according to the reservation conditions. For a worry-free stay, please check these details when making your reservation.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy massages, gourmet meals, aperitifs, or exceptional breakfasts, depending on the option selected in our establishment, Hôtel Belles Rives - Hôtel Juana.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from predefined experiences such as a meal at the starred restaurant La Passagère or a signature massage at Hôtel Belles Rives - Hôtel Juana. A voucher with a free amount, on the other hand, gives you the possibility to pay for a service up to the amount you have chosen.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and validity terms, at our establishment Hôtel Belles Rives - Hôtel Juana.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their dates and enjoy the chosen experience, with a gift pouch version sent to your home or an immediate digital delivery, at our establishment Hôtel Belles Rives - Hôtel Juana.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order so that the recipient can enjoy their experience at our establishment, Hôtel Belles Rives - Hôtel Juana.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the conditions of the establishment Hôtel Belles Rives - Hôtel Juana.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment Hôtel Belles Rives - Hôtel Juana.
What is the validity period of a gift box?
The gift boxes from Hôtel Belles Rives - Hôtel Juana are valid for 1 year from the date of purchase, offering flexibility to plan an unforgettable experience on the French Riviera.
Are children allowed?
Children are welcome at our establishment, Hôtel Belles Rives - Hôtel Juana, which cultivates a glamorous and picturesque spirit in the heart of the gardens of Cap d'Antibes.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of our gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of our establishment Hôtel Belles Rives - Hôtel Juana.
Is the spa access private?
Access to the spa depends on the reservation conditions and the selected gift boxes. You can enjoy signature massages or other wellness experiences according to the chosen gift box, at our establishment Hôtel Belles Rives - Hôtel Juana.
What types of gift boxes do you offer?
We offer gift boxes for gourmet experiences, wellness moments, and stays in iconic locations. You can give a starred meal at the La Passagère restaurant, a signature massage at the Hôtel Belles Rives, or an aperitif at the Piano Bar Fitzgerald, in our establishment Hôtel Belles Rives - Hôtel Juana.